At HSE, we prioritize delivering the best possible learning experiences to both coaches and students. We have strict policies in place for coaches, and may choose to remove your profile from our platform if you fail to follow our rules. 

Make sure you read our regulations carefully before you begin teaching at HSE.

The violation of these rules will result in hiding and/or blocking the coach’s profile from search results. For multiple or severe violations of these rules, the profile will be blacklisted and removed from the platform.

What is not acceptable on the HSE platform?

1. Getting payments from HSE clients outside the platform: We use secure payment processing methods to protect both our coaches and clients. Do not accept payments through external tools. 

2. Canceling and/or not attending scheduled sessions without rescheduling (especially a first session with a new client). We understand that life doesn’t always go according to plan. However, if you don’t show up to a session, or cancel a session without providing a valid reason, this harms the user experience on HSE. We expect all HSE coaches to attend scheduled sessions when possible, and reschedule when necessary. Don’t cancel unless it’s absolutely necessary, and always provide a valid reason to your client. 

3. Sharing any contact information or links before the first session has been purchased. Contact details that are not permissible to share include, but are not limited to: phone number, email, Skype name, full name, and nicknames in social networks. If you’re experiencing technical issues in the HSE platform and need to conduct your session elsewhere, you may share these contact details, but only after the client has purchased a first session. Sharing any links (e.g. teaching materials, books, YouTube videos, payment details, other websites with coaching services, etc.) before the session has been purchased is also not permitted. 

4. Sharing links to other websites with coaching services. Your profile will be blocked if you send links to other coaching platforms. You may, however, share internal HSE links, books, articles and other learning resources — but only after the client has purchased an initial session. 

5. Sharing any contact information, full names, links, and emails in the coach’s profile description or video: This rule is in place to protect your privacy, as well as the HSE platform, so please avoid sharing personal information. 

6. Violation of social norms and rules, including inappropriate behavior, sexual harassment, and fraud. Each complaint will be investigated individually by the HSE team, and strict actions can be initiated.

7. Posting advertisements and recruitment announcements searching for employees or sending such content via the HSE messaging system. Please use other channels for advertising and recruitment. 

8. Misleading information and pricing in a coach’s profile. Be honest about your skills, experience, and services. We will investigate any evidence of coaches sharing misleading information. 

9. Registering two or more coach profiles on the platform. Please do not create multiple profiles. One profile should be more than enough. 

Additional rules

HSE reserves the sole right to assess, resolve, and address the above-mentioned rule violations and other disputes involving platform users or HSE itself.