At HSE, we aim to make withdrawing funds from your account as simple as possible through integrations with Wise and PayPal. However, technical issues may sometimes occur. 

If you log into your account and are unable to withdraw your funds as usual, this could be due to an internal error with our withdrawal servers or the payment processing solution you choose. Please check to see if there are any outages affecting Wise or PayPal before you contact our customer service team. 

If the “Your withdrawal is pending” error message appears, this is usually a sign of a temporary technical issue. Once the technical issue is resolved, your withdrawal should go through as normal. However, you may be unable to access your funds for a short time.

If the problem persists, please report the issue to our support team. They will review the situation and identify the cause of the problem. We aim to respond to all support requests as quickly as possible and will endeavor to help you fix the problem.

Remember, our financial experts will need to analyze all of the available information provided and may need to double-check that there are no security risks or potential fraud threats affecting your account. We will keep you informed as we gather data about the issue and will usually provide updates via chat or email within 24 hours.