Video calls are a crucial part of the HSE experience, enabling real-time, immersive conversations between you and your chosen coach. Here, we’ll answer some common questions about the video call service.

Quick tip: If you encounter technical problems using HSE Video-Call, contact our team via live chat or email, and we’ll help you troubleshoot and resolve the issue.


How do I find the HSE Video-Call feature?

When they schedule a video call, every HSE user receives a unique link. This link can be found on the Sessions page on the app.hardskill.exchange dashboard.
It will also appear in your session scheduling and reminder emails, as well as your calendar events.


Can I access HSE Video-Call on my phone or tablet?

Yes, we’ve made the HSE platform fully mobile-friendly, ensuring you get the same streamlined experience on any device. From a mobile, you’ll still have access to video calls, file sharing, and messaging.


Can I send messages outside my session? How will I know if I get a new message?

Users can send and read messages on the HSE Chats page anytime. Use messages to communicate with your coach. Your conversations will be securely saved so you can review them later.

You’ll receive notifications about new messages on the Chats page or via email.


What if the other person doesn’t show up?

We send reminders to clients and coaches before each session. If your coach or client doesn’t show up, you can message them on the Chats page or reach out using your preferred contact method.

If the session doesn’t take place, you can reschedule or cancel.

  • If you’re a client, please contact your coach to discuss canceling or rescheduling options. If your coach doesn’t reply within 24 hours, please contact HSE support.
  • If you’re a coach, you can reschedule or cancel the lesson from your Sessions page after the initially scheduled session time.


What if I have technical problems and can’t complete a session?

If you have a technical problem with the HSE platform, message the other attendees. You may be able to connect via an alternative platform like Zoom. Afterward, contact our support team with a review of the problem.


How can I give feedback or suggestions?

At HSE, we’re always learning. We’re proud of our expertise, but we’re still working on delivering the best coaching experience. If you’ve found a problem or have suggestions to share, please contact HSE support.