FAQ of our video platform

Clients and coaches can connect easily through the HSE Video-Call for a high quality and secure online learning environment.

If you encounter any problems using the HSE Video-Call, we will provide assistance as needed so you may get back to your session smoothly in a timely manner!

How do I go to HSE Video-Call?

Everyone has a unique link to the HSE Video-Call, where they take sessions with and send messages to each coach or client.

You’ll find your unique link on the Sessions page of hardskill.exchange and in all session scheduling and reminder emails. You’ll also find the link in your calendar events.

Can I access HSE Video-Call on my phone or tablet?

Yes! We are a mobile platform and you’ll have full functionality on your phone or tablet, including video calls, file sharing, and messaging.

Can I send messages outside my session? How will I know if I get a new message?

Yes, you can send and read messages on the HSE Chats page at any time. Use messages to communicate with your coach – they’ll be saved so you can review them later.

You’ll receive notifications about new messages on the Chats page or via email notification.

What if the other person doesn’t show up?

We send reminders to all clients and coaches before each session. If your coach or client doesn’t show up, you can send them a message on the Chats page or other chat tool.

If the session didn’t happen, you can reschedule or cancel.

  • If you’re a client, please contact your coach and discuss the possibility of canceling or rescheduling the lesson. If your coach does not reply to you back during the next 24 hours, please contact HSE support.
  • If you’re a coach, you can reschedule or cancel the lesson from your Sessions page after initially scheduled session time.

What if I have technical problems and can’t complete a session?

If you have a technical problem with the HSE platform, send a message to the other person and meet for your session using another video tool, such as Skype.

After your session has been completed, please contact our support team with a detailed explanation of the problem. We’ll make note of the problem and work towards a solution in our next update.

How can I give feedback or suggestions?

At HSE, we’re always learning. We’re proud of our expertise, but we’re still working on making the perfect Video-calls. If you’ve found a problem or have a suggestion, please contact HSE support.