Learn how to reschedule or cancel your sessions

How to reschedule a session

Please note that you can reschedule or cancel a lesson only four hours before it starts or later.

  • Click on a scheduled session in the calendar
  • Choose “Reschedule” in the sidebar menu
  • You will see your coach’s calendar with their available time slots
  • Choose the date and time you’d like to reschedule
  • Confirm your new schedule

How to cancel a session

  • Go to the “Sessions” page
  • Click on a scheduled session in the calendar
  • Choose “Cancel” in the sidebar menu

Once the session is canceled, your credit will be returned to your prepaid balance with the coach so you can schedule another in the future.