At HSE, we pride ourselves on sourcing the best coaches from around the globe to support students on our platform. However, there may be instances when you find your chosen coach doesn’t match your learning style or specific requirements. 

That’s why we offer a 100% Satisfaction Guarantee and allow users to replace their coach with another if their coach doesn’t meet their expectations. 

You can also request a free replacement coach if your coach fails to attend a scheduled session.

To request a free replacement, please contact our customer support team and provide:

  • The name of your previous coach;
  • The name of your replacement coach, and a link to their profile;
  • The subject you’re learning about.