How to request a coach replacement
Learn what you can do if you’re not satisfied with your learning experience
We want your learning to be effective and enjoyable. To ensure that you find a coach who meets your needs, we offer a 100% Satisfaction Guarantee.
We will provide a free replacement with another coach if:
- Your coach didn’t show up;
- Your coach didn’t meet your expectations.
To request a free replacement, please contact our customer support team and provide:
- The name of the previous coach;
- Link to the new coach’s profile;
- The subject you’re learning.