Learn what you can do if you’re not satisfied with your learning experience

We want your learning to be effective and enjoyable. To ensure that you find a coach who meets your needs, we offer a 100% Satisfaction Guarantee.

We will provide a free replacement with another coach if:

  • Your coach didn’t show up;
  • Your coach didn’t meet your expectations.

To request a free replacement, please contact our customer support team and provide:

  • The name of the previous coach;
  • Link to the new coach’s profile;
  • The subject you’re learning.