At HSE, we aim to make online coaching and skill development as convenient as possible. One way we do this is with Session Requests. Requests ensure coaches have an opportunity to approve or reject a session based on their availability.

When you receive a request for a session, you’ll be alerted with an exclamation mark notification, which appears next to your profile picture when you log into your account.

Clicking on this icon will open the Pending Actions sidebar, allowing you to accept, reject, or make an adjustment to the request.

Coaches and clients on HSE can also confirm, cancel, or reschedule sessions by visiting the Sessions page in the main HSE menu. Click on the Calendar tab to view pending session requests:

Click on the session you want to approve or reject and choose the appropriate action in the sidebar that appears on the right.

If you’re receiving a request from a client or coach, the sidebar will look like this:

If you’re the person sending a request, you’ll also have the option to cancel the invite.

If you choose to reject a request, a pop-up will appear asking you to confirm whether you want to reject the request or simply “adjust” the time.

You’ll see a similar pop-up if you choose to cancel a request you sent:

Notably, the HSE platform will automatically cancel sessions in certain circumstances. For instance, if a coach or client does not confirm a request, the session will automatically be canceled at specific moments.

  • If there are more than 24 hours remaining before the session: The session will be automatically canceled for a client 8 hours before the start time. The request will be canceled for a coach 16 hours before the intended start time.
  • If there are more than 48 hours remaining before the session: Clients must confirm or reject the request 16 hours before its start time. Coaches will have 32 hours to reject or accept the request.
  • If there are three to seven days remaining before the session: Clients must reject or accept the request 24 hours before the start time. Coaches will have 48 hours to confirm or reject the request.