How to fix your internet connection for a smooth session in the HSE video-call room

If you find that your connection is poor before a session or if your session gets repeatedly interrupted due to the connection issues, it’s time to fix your network. Here are some tips to speed up your internet:

  1. Make sure you’re connected to Wifi or a cable internet network, not to your mobile internet.
  2. Move closer to your router. If this doesn’t help, try restarting your router.
  3. If connection issues continue, you may try restarting your computer as well.
  4. Close other apps or tabs in your browser that might be using internet bandwidth.
  5. If you are downloading files, pause the download.
  6. Connect with an ethernet cable if you have one. Read more about how to set up your ethernet connection here.
  7. If none of the above options help, try switching off your video and complete the HSE session with only your audio on. This won’t guarantee a high quality session experience, but it will help you stay connected with your client.
  8. Finally, to make sure your future sessions on HSE are smooth and your clients stay satisfied, contact your Internet service provider for a more detailed diagnosis of your network.
  9. One last tip: if you plan to give sessions from a public space or a café, check that they have a strong internet connection plenty of time before your sessions.